PRIVACY NOTICE

Introduction

Welcome to Ace Ultra Premium. This Privacy Notice explains how we collect, use, and protect your personal information when you visit our website, engage with us on social media, or make a purchase through our online store.

Your privacy matters to us. We are committed to safeguarding your personal information and handling it responsibly, in accordance with applicable data protection and privacy laws. Ace Ultra Premium determines how and why your personal data is used and is responsible for protecting it.

We may update this Privacy Notice periodically to reflect operational, legal, or regulatory changes. Please review this page regularly, as updates will be posted here. Where appropriate, we may also notify you of significant changes by email.

If you disagree with any part of this Privacy Notice, please note that you may have certain legal rights as outlined below.

1. Information We Collect

When you visit our website or interact with Ace Ultra Premium, we may collect the following types of information to process orders, provide customer support, and enhance your shopping experience:

  • Personal details (name, email address, phone number, and shipping/billing address)
  • Account login details (if you create an Ace Ultra Premium account)
  • Payment and billing information for purchases
  • Age and date of birth (for legal age verification purposes)
  • Communication records (messages, emails, chat inquiries)
  • Order history and product preferences
  • Marketing preferences and browsing behavior
  • Technical information (IP address, browser type, device, and operating system)
  • Data collected automatically through cookies and analytics tools

We use cookies and similar technologies to understand how visitors interact with our website and to enhance personalization, functionality, and marketing relevance.

2. How We Use Your Information

We collect and process your personal data to:

  • Process and deliver your orders
  • Verify your age and comply with legal regulations
  • Provide customer support and respond to inquiries
  • Send order confirmations, updates, and notifications
  • Improve website functionality and user experience
  • Conduct internal research and product development
  • Personalize marketing content (with your consent)
  • Prevent fraud, ensure security, and protect customer data

We rely on one or more of the following lawful bases to process your data:

  • Consent (for marketing and cookies)
  • Contract (to fulfill your purchase or service)
  • Legal obligation (for age verification and compliance)
  • Legitimate interest (to improve products, marketing, and customer experience)

3. Age Verification

Because Ace Ultra Premium USA sells cannabis and vaping-related products, we are legally required to verify that all customers are 21 years of age or older.

We may collect your date of birth and, if necessary, additional identification details to confirm your age via a secure third-party verification service. Failure to complete this step will prevent order processing.

4. Marketing Communications

If you subscribe to our newsletter or marketing list, Ace Ultra Premium USA may contact you by email or SMS regarding:

  • New product launches and premium strains
  • Limited-edition flavors and bundles
  • Special discounts, rewards, and loyalty promotions

You can withdraw consent or unsubscribe anytime by clicking “unsubscribe” in any message or by contacting us directly.

5. Cookies

Cookies help us deliver a better, more personalized browsing experience. Ace Ultra Premium USA uses:

  • Essential cookies – For website functionality and checkout
  • Performance cookies – For analytics and optimization
  • Marketing cookies – For personalized promotions (with your consent)

You can manage or disable cookies through your browser settings at any time.

6. Sharing Your Information

We respect your privacy and only share information with trusted third parties where necessary, including:

  • Payment processors to handle secure transactions
  • Shipping and logistics partners to fulfill orders
  • IT and cybersecurity providers to maintain site reliability
  • Analytics and marketing partners (only with your consent)
  • Legal or regulatory authorities when required by law

We do not sell, rent, or trade your personal data to any third party.

7. International Data Transfer

Your personal information may be stored or processed outside the United States. When we transfer your data internationally, we ensure appropriate safeguards — such as standard contractual clauses or equivalent protection mechanisms — are in place to maintain compliance and security.

8. How We Protect Your Data

Ace Ultra Premium USA uses industry-standard security technologies to protect your data, including:

  • Encrypted payment gateways
  • SSL-secured browsing and data transmission
  • Restricted access to sensitive data
  • Continuous monitoring and risk assessment

While no system is 100% secure, we continually review and strengthen our security practices to protect your personal information from unauthorized access or misuse.

9. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill your orders and provide services
  • Comply with legal and regulatory obligations
  • Maintain business and accounting records
  • Prevent fraud and resolve disputes

If you delete your account or unsubscribe from marketing, we may retain limited information for compliance and fraud-prevention purposes.

10. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data held by us
  • Correct inaccurate or outdated information
  • Delete your personal data
  • Restrict how we process your data
  • Request a copy of your data (data portability)
  • Withdraw consent for marketing or other consent-based processing

To exercise any of these rights, please contact us using the details below.

11. Changes to This Privacy Notice

We may update this Privacy Notice occasionally to reflect new practices, technologies, or legal requirements. The most recent version will always be available on this page, with the “Last Updated” date clearly displayed.

12. Contact Us

If you have questions about this Privacy Notice or how Ace Ultra Premium USA handles your personal information, please reach out to us via our Contact Us page or email us directly.