PRODUCT WARRANTY
Our Commitment to Quality
At Ace Ultra Premium USA, we take pride in creating exceptional vape products and premium concentrates designed to deliver a smooth, pure, and consistent experience. Every item that carries the Ace Ultra Premium name undergoes rigorous lab testing and strict quality control to ensure it meets our highest standards of excellence.
Your satisfaction is our top priority. That’s why we back every purchase with a comprehensive product warranty, protecting you against manufacturing defects and quality-related issues.
What Our Warranty Covers
Our warranty applies to all products purchased directly from Ace Ultra Premium USA, including:
- Disposable vapes
- Vape cartridges
- Concentrates
The warranty covers the following:
- Defects in materials or workmanship
- Malfunctions due to manufacturer error
- Damaged or compromised products received directly from the point of purchase
What Our Warranty Does Not Cover
Our warranty does not cover:
- Damage caused by misuse, accidents, or improper handling
- Products altered, disassembled, or repaired by unauthorized parties
- Natural wear and tear resulting from regular use
- Products purchased from unauthorized resellers or third-party vendors
Warranty Period
The warranty period for Ace Ultra Premium USA products is 30 days from the date of purchase.
Please retain your proof of purchase (receipt or order confirmation) — it is required to verify eligibility and process your warranty claim.
How to Make a Warranty Claim
If you believe your product qualifies for a warranty claim, please follow these steps:
- Contact Our Customer Support Team
Email us or use the Contact Form on our website. Include your order number, product details, and a brief description of the issue. - Provide Evidence
Attach clear photos or videos showing the defect or malfunction. This helps us evaluate and process your claim more efficiently. - Return Instructions
If your claim is approved, our support team will provide detailed instructions on how to safely return the product for inspection. - Replacement or Refund
After inspection, we will promptly issue a replacement or refund, depending on the outcome of your claim.
Customer Responsibility
To ensure your warranty remains valid:
- Handle your Ace Ultra Premium products carefully and follow all usage instructions.
- Store your products in a cool, dry environment, away from direct sunlight or extreme temperatures.
- Keep your proof of purchase and product packaging until your warranty period expires.
Why Choose Ace Ultra Premium USA
Our warranty is a reflection of our dedication to quality, authenticity, and customer satisfaction. When you choose Ace Ultra Premium, you’re choosing a brand that stands firmly behind its products.
We want every customer to enjoy a flawless, worry-free experience — knowing that every purchase is protected and supported by a team that genuinely cares about your satisfaction.
At Ace Ultra Premium USA, excellence isn’t just a promise — it’s guaranteed.